Healthcare & medical interpreting
Medical interpreting that keeps patients safe and providers confident
When a diagnosis, a medication or a consent form is on the line, “close enough” isn’t good enough. Our medically trained interpreters help hospitals, clinics and care teams communicate clearly with patients in Spanish and 200+ other languages — on-site, by phone or by video.
Medically trained interpreters
On-site · Phone · Video
Why it matters
Clear communication is part of good care
Patients with limited English proficiency are more likely to misunderstand instructions, miss follow-ups and experience preventable complications when language support falls short.
Federal rules — including Title VI of the Civil Rights Act and Section 1557 of the Affordable Care Act — require covered healthcare providers to offer qualified interpreters and restrict relying on family members, children or untrained staff. We help you meet that obligation without slowing your team down.
What you get with Our Konnection
Medically trained interpreters who know clinical terminology
Confidentiality agreements and HIPAA-conscious practices on every assignment
On-site, phone and video options to fit every department and budget
Translation of discharge instructions, consent forms and patient materials
Where we help
Interpreters for every part of the patient journey
From the front desk to the exam room and the follow-up call, we help patients understand their care and help your staff do their best work.
Hospitals & emergency care
Primary & specialty clinics
Mental & behavioral health
Telehealth & virtual visits
Home health & hospice
Community health programs
How we support you
The right format for every appointment
On-site
For procedures, complex consultations and sensitive conversations where being in the room matters.
Over the phone
On-demand access for front desks, nurse lines, pharmacies and quick check-ins.
Video remote
Face-to-face interpreting for telehealth and mental health, where tone and expression count.
Translation
Patient forms, discharge instructions, consent documents and health education materials.
FAQ
Medical interpreting questions
Have a question about your facility’s needs? We’re happy to talk it through.
Are your medical interpreters HIPAA compliant?
Our interpreters sign confidentiality agreements, follow a professional Code of Ethics and are trained on privacy expectations for protected health information. If your organization has additional requirements, we’ll work with your compliance team.
Can a patient’s family member interpret instead?
Federal rules under Section 1557 restrict relying on family members, friends or minors to interpret, except in limited emergencies or when the patient specifically requests it. A trained interpreter protects accuracy, privacy and the patient’s right to understand their care.
Do you interpret for mental health appointments?
Yes. On-site and video interpreting work well for counseling and behavioral health, where tone and body language matter. We match these sessions with interpreters prepared for sensitive conversations.
Which languages do you cover?
Spanish is the most requested language in our area and the heart of our team. Through our network we also support 200+ languages by phone and many of the most requested languages by video.
Give every patient a clear voice in their care.
Tell us about your facility and the languages you need — we’ll build an interpreting plan that fits your workflow.