1. Information we collect
Information you give us. When you fill out a form, call or email us, we collect the details you share, such as your name, organization, email address, phone number, the languages you need and information about your request.
Information collected automatically. Like most websites, we collect basic technical information — such as your IP address, browser and device type, pages visited and the site that referred you — through cookies and analytics tools such as Google Analytics.
2. How we use your information
We use your information to respond to your requests and prepare quotes; schedule and deliver interpreting and translation services; communicate with you about our services; improve our website; and meet our legal obligations. We do not sell your personal information.
3. Confidentiality of our interpreting and translation work
Information shared during interpreting sessions, and documents provided for translation, are treated as confidential. Our interpreters and translators sign confidentiality agreements and follow a professional Code of Ethics. We handle health, legal and other sensitive information with care and in line with applicable privacy requirements.
4. How we share information
We share information only as needed: with the interpreters or translators assigned to your request; with service providers that help us operate our business and website (such as hosting, email and analytics providers), who are expected to protect it; and when required by law or to protect our rights and the safety of others.
5. Cookies and analytics
Cookies help our website work properly and help us understand how visitors use it. You can block or delete cookies in your browser settings, although some features may not work as intended. You can opt out of Google Analytics with Google’s browser add-on.
6. Data security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work hard to protect the information you trust us with.
7. Data retention
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law.
8. Your choices
You may ask us to access, correct or delete the personal information we hold about you, and you can opt out of marketing emails at any time. To make a request, contact us using the details below.
9. Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them online.
10. Third-party websites and changes to this policy
Our site links to other websites, such as visitpace.com and Google Maps, which have their own privacy policies. We may update this policy from time to time; the date at the top of this page shows when it was last revised.
11. Contact us
Our Konnection LLC
49 Commerce Dr, Wyomissing, PA 19610
contact@ourkonnection.com · 484-334-8989